Refund policy

Return & Refund Policy

Our approach
Every poster we sell is made to order, and many are personalized with your car, colours, plate or text. Because of that, we handle returns differently from a typical store. We still want you to be happy with what you receive, so if something isn’t right, please get in touch.

Do we accept returns?

  • Damaged, defective or misprinted items: yes. If your poster arrives damaged, has a printing defect, or doesn’t match the details you approved, we’ll send a free replacement or give you a full refund, whichever you prefer.
  • Wrong item: if we sent the wrong design or size, we’ll replace it at no cost.
  • Change of mind: we do not accept returns or exchanges for change of mind, because every poster is made to order specifically for you.

How to request a replacement or refund

  1. Contact us within 14 days of delivery at support@customcarposters.com or through our contact page (customcarposters.com/pages/contact-us).
  2. Include your order number and a clear photo of the issue, showing the damage and the packaging if possible.
  3. We’ll reply within 24 hours (business days) with next steps. In most cases you won’t need to send the poster back.

Timeframes

  • Replacements are reprinted and shipped within 3–5 business days of approval.
  • Refunds are issued to your original payment method within 5 business days of approval. Your bank may take a further 5–10 business days to show the credit.
  • Return shipping: if we ask you to return an item because of our error, we cover the cost.
  • Original shipping charges are refunded only when the problem was our error.

Order changes and cancellations
You can change or cancel an order free of charge before printing begins, usually within 24 hours of ordering. Once an order has gone into production, it can’t be cancelled.

Contact us
Custom Car Posters
3552 W 41st Ave #007
Vancouver, BC V6N 3H5, Canada
Email: support@customcarposters.com