FAQs

Where are we located?
Every print is custom made to order and printed in Vancouver, Canada. 

How long does shipping take?
In order to minimize shipping times, we transport our prints across the border 3 to 5 times per week and ship with USPS first class (unless a faster shipping carrier is available). The whole process takes approximately 5 to 10 business days to the USA. 

Do we accept orders placed outside of North America?
We ship all over the world.  Delivery time varies depending on your location, but expect a minimum of 2 to 3 weeks.

What materials do we use?
We print on premium 68 lb metallic or satin photo paper, using professional Epson printers and archival inks.

What paper sizes do we have?
8 x 10 inches (20 x 25.4 cm)

8.5 x 11 inches (21.6 x 27.9 cm)
11 x 14 inches (27.9 x 35.6 cm)
16 x 20 inches (40.6 x 50.8 cm)
17 x 22 inches (43.2 x 55.9 cm)
24 x 36 inches (60.9 x 91.4 cm)
Custom sizes are available upon request.

Do you do custom artwork?
YES! Contact us for details.

What is the store's return and exchange policy?
Customer satisfaction is our top priority! Please contact us immediately and we will respond within 24 hours to find a solution.

What forms of payment do you accept?
We gladly accept Paypal, and most major credit cards such as Visa, MasterCard, and American Express.

How are the posters packaged?
We package our posters using either a rigid mailer (for smaller posters) or rolled in a non-cylindrical mailing tube (for larger posters).